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display type for a screen orientation and resolution; the platform creates its default playlist for every display of that type.","keywords":["display type","add display type","playlist","default playlist","resolution","orientation","landscape","portrait","manage display types"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"5b06cbe51324f174"},{"id":"faq-art-51000360571","categoryId":"faq-cat-devices-manage","order":4,"title":"View a display's status and time offline","slug":"view-a-displays-status-and-time-offline","summary":"Filter the Displays & Devices list to offline screens, see how long each has been offline, and open a display's details to diagnose it.","keywords":["display offline","offline displays","display status","time offline","status filter","displays and devices","screen 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Displays & Devices list to screens with playback issues and open the breakdown of when campaigns stopped playing.","keywords":["playback issue","playback audit","campaign not playing","display not playing","campaign playback","troubleshoot display","morning check"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"1918290b33420ad0"},{"id":"faq-art-campaign-monitoring-settings","categoryId":"faq-cat-devices-manage","order":7,"title":"Configure campaign playback monitoring","slug":"configure-campaign-playback-monitoring","summary":"Turn on closed-loop campaign optimisation and set the rules that classify a campaign as on rotation, mark it inactive, and retain playback records.","keywords":["campaign monitoring","playback monitoring","closed-loop","on rotation","campaign classification","playback analytics","data retention","platform 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list, then open a display's Campaign Playback tab for the full history.","keywords":["playback audit","campaign playback","on rotation","which campaigns are playing","playback history","campaign went live","displays and devices"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"a3b4fe4377fc438e"},{"id":"faq-art-51000360735","categoryId":"faq-cat-devices-manage","order":10,"title":"Filter displays by the channel they are playing","slug":"filter-displays-by-the-channel-they-are-playing","summary":"Narrow the Displays & Devices list to the screens on a given display type and read the Active Playlist column to confirm which channel each is playing.","keywords":["channel","active playlist","filter displays","which displays","display type filter","playlist playing","displays and devices"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"fd8eaabfa9ae55d7"},{"id":"faq-art-51000360693","categoryId":"faq-cat-devices-manage","order":11,"title":"Rename a display","slug":"rename-a-display","summary":"Change a display's name from HQ Admin or from the Retail Admin staff tablet so it describes where the screen sits in the store.","keywords":["rename display","display name","update display name","change display name","manage displays","retail admin","staff tablet"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"7715266f58d6e86c"},{"id":"faq-art-51000363266","categoryId":"faq-cat-devices-manage","order":12,"title":"Update a display's image or icon","slug":"update-a-displays-image-or-icon","summary":"Replace the picture shown next to a display in HQ Admin and Retail Admin so staff can recognise the screen at a glance.","keywords":["display image","display icon","update picture","display photo","thumbnail","manage displays","display details"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"95c41f070f13f80c"},{"id":"faq-art-51000360730","categoryId":"faq-cat-devices-manage","order":13,"title":"Change a display's screen orientation","slug":"change-a-displays-screen-orientation","summary":"Rotate a display's output by 90, 180 or 270 degrees from HQ Admin or the Retail Admin staff tablet; the change applies immediately.","keywords":["screen orientation","rotate display","portrait","landscape","90 degrees","270 degrees","display upside down","sideways","retail 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so visitors can scan the code on screen and use their phone as a remote control for its triggered campaigns.","keywords":["qr control","enable qr control","qr code on display","scan qr","remote control","triggered campaigns","enabled features","mobile site template"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"ed3ada27e3d4b328"},{"id":"faq-art-51000360815","categoryId":"faq-cat-devices-integrations","order":16,"title":"Enable chatbot interactions on a display or mobile site","slug":"enable-chatbot-interactions-on-a-display-or-mobile-site","summary":"Let a Dialogflow chatbot trigger campaign playback on a display, started either on the display itself or on the visitor's phone.","keywords":["chatbot","dialogflow","voice recognition","conversational","intent","trigger campaign","enabled features","mobile site","ai agent"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"6c23d45cddcf3d0b"},{"id":"faq-art-campaign-concepts","categoryId":"faq-cat-campaigns-run","order":0,"title":"How campaigns work: playback strategies, touch-points and status","slug":"how-campaigns-work-playback-strategies-touch-points-and-status","summary":"Understand what a campaign is made of, what the playback strategy pills and status values on the Campaigns list mean, and what each campaign tab controls.","keywords":["campaign","playback strategy","on rotation","triggered","localised","campaign status","touch-point","playlist","campaign tabs"],"docType":"explanation","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"3645b0153134c8b0"},{"id":"faq-art-launch-a-campaign","categoryId":"faq-cat-campaigns-run","order":1,"title":"Launch a new 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or more schedules to a campaign so it plays at set times, on a repeat pattern, or only while each store is open.","keywords":["schedule campaign","day parting","campaign schedule","store hours","repeat daily","lunchtime campaign","start time","scheduling tab"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"62ababff46597687"},{"id":"faq-art-51000500901","categoryId":"faq-cat-campaigns-run","order":5,"title":"Target a campaign","slug":"target-a-campaign","summary":"Build AND/OR targeting rules on a campaign's Targeting tab so it plays only in the stores, on the displays, or for the audiences that match.","keywords":["target campaign","targeting rules","audience targeting","and or condition","store location data","includes selected","override current campaign","campaign targeting"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"971f8f2fc8226f15"},{"id":"faq-art-activate-campaign","categoryId":"faq-cat-campaigns-run","order":6,"title":"Activate or deactivate a campaign","slug":"activate-or-deactivate-a-campaign","summary":"Turn a campaign on or off with the toggle on its detail page, or activate and deactivate several campaigns at once from the Campaigns list.","keywords":["activate campaign","deactivate campaign","campaign toggle","turn off campaign","stop campaign","bulk activate","campaign live"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"23fa2dbe723a1066"},{"id":"faq-art-campaign-prioritisation","categoryId":"faq-cat-campaigns-run","order":7,"title":"Prioritise which campaigns play first","slug":"prioritise-which-campaigns-play-first","summary":"Set the order in which active campaigns are presented for a display type from the Campaign Prioritisation button on the Campaigns list.","keywords":["campaign prioritisation","campaign order","priority","which campaign plays first","reorder campaigns","campaign carousel order","update priorities"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"8cb0294b0d5d3bf4"},{"id":"faq-art-campaign-insights","categoryId":"faq-cat-campaigns-run","order":8,"title":"Review campaign performance in Insights / Analytics","slug":"review-campaign-performance-in-insights-analytics","summary":"Read playback, views and engagement for your campaigns by display type and location, and download the raw reports as CSV or JSON.","keywords":["campaign performance","insights","analytics","playback count","engagement score","passerby audience","download report","csv","campaign views"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"c6c604c752b2df7e"},{"id":"faq-art-51000360858","categoryId":"faq-cat-campaigns-localise","order":9,"title":"Localise campaigns with store segments","slug":"localise-campaigns-with-store-segments","summary":"Group stores into fixed or variable segments, assign the segments to stores, and target a campaign at a segment so it plays only in those stores.","keywords":["store segments","localise campaign","geo-targeting","fixed store segment","variable store segment","target by store","regional campaign","metro stores"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"aa28d232444e54e7"},{"id":"faq-art-51000360912","categoryId":"faq-cat-campaigns-localise","order":10,"title":"Target campaigns at specific displays with display 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visitors","queueing campaign"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"e62a67ccce257dfb"},{"id":"faq-art-51000508017","categoryId":"faq-cat-campaigns-localise","order":12,"title":"Localise campaigns by the skills of staff on shift","slug":"localise-campaigns-by-the-skills-of-staff-on-shift","summary":"Play a campaign only while a staff member who speaks a given language, and is set to Available, is on shift in the store.","keywords":["staff languages","languages spoken by staff","staff on shift","multilingual staff","we speak chinese","staff availability","staff skills targeting"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"760bd1bcb105a2b1"},{"id":"faq-art-51000508033","categoryId":"faq-cat-campaigns-localise","order":13,"title":"Target passers-by using computer vision at the edge","slug":"target-passers-by-using-computer-vision-at-the-edge","summary":"Play a campaign when the webcam on a display detects a passer-by of a given gender, with the model running on the device so no images leave the store.","keywords":["computer vision","vision ai","passer-by targeting","gender targeting","webcam display","edge ai","enable vision","audience detection"],"docType":"how-to","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"31a9b9e2c38c0919"},{"id":"faq-art-51000359022","categoryId":"faq-cat-personalisation-ai","order":0,"title":"What are triggered campaigns?","slug":"what-are-triggered-campaigns","summary":"Understand what a triggered campaign is, what can trigger it, and how it differs from an on-rotation campaign.","keywords":["triggered campaign","triggered campaigns","playback strategy","qr 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campaign URL loads blank because the destination site blocks framing; switch it to open in a new tab or update the site's CSP.","keywords":["blank page","url not loading","iframe","content security policy","frame-ancestors","open in new tab","mobile site","troubleshooting"],"docType":"faq","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"ebe45bf53e2526e8"},{"id":"faq-art-51000359765","categoryId":"faq-cat-queue-setup","order":1,"title":"Enable virtual store queueing","slug":"enable-virtual-store-queueing","summary":"Turn on virtual store queueing in Platform Admin, add reason-for-visit categories, upload staff and enable queueing per store — about 15 minutes.","keywords":["enable queueing","virtual queue","store queue","queue set-up","platform admin","enable store queueing","queueing 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the fix for what you are seeing: every symptom-first article in the help centre, grouped by access, set-up, messaging, displays, mobile sites and queueing.","keywords":["troubleshooting","error","not working","fix","problem","symptom","offline","access denied","blank page","sms"],"docType":"reference","status":"published","sectionPicker":false,"sectionPickerLabel":"","updatedAt":"2026-09-14T21:10:09Z","contentHash":"f6ce881794a57fdd"},{"id":"faq-art-51000483994","categoryId":"faq-cat-troubleshooting","order":1,"title":"SMS messages are not sent or arrive as UNVERIFIED","slug":"sms-messages-are-not-sent-or-arrive-as-unverified","summary":"Queue and appointment SMS messages fail or show UNVERIFIED when your AWS account is still in SMS sandbox mode or your sender ID is not registered.","keywords":["sms not sent","unverified","sms sender id","aws sandbox","text message","sms not received","queue sms","aws 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