We Strongly Recommend reviewing which Displays & Devices are Offline every morning (as this will impact the ability to support Personalised Experiences on these Displays & Devices and therefore impact any associated revenue).
From HQ Admin, you can also easily track the length of time that specific Displays & Devices have been Offline for. This may also highlight broader issues (e.g. H/W or OS issues).
To see Offline Status for a specific Period of time, see steps below:
The following Information is available on a Display Detail's page and can be used to support Display/Device Troubleshooting:
Active Channel
Indicates the Active Channel that is Playing on a specific Display. Channels would determine the Campaigns/Experiences that will be supported by that Display.
Asset ID
Asset ID of the Device/DMP. Can be used for Device Troubleshooting (e.g. within MDM/CDM)
Public IP Address
The IP Address used to connect to the Platform. Can be used to Troubleshoot Platform Connectivity issues (e.g. white listed IP addresses)
AEM Display Path
The Location of the Device/Display within AEM. Can be used for troubleshooting in AEM.
Device Serial Number
Serial Number of the Device/DMP. Can be used for Device Troubleshooting (e.g. within MDM/CDM)
Unique Device ID
Unique Device ID of the Device/DMP. Can be used for Authentication against other Platforms (e.g. Store Music)
Campaign Playback Tab
Provides a near real-time summary of the Campaigns (Videos/Images) that are Playing on that Display. Also provides a summary of the Triggered Campaigns that have been Interacted with on that Display (e.g. using QR Control, Dialogflow or Staff Tablet
Device Log Tab
Provides a summary of any Display/Device Specific Events (e.g. Offline, New Device Added, Screen Orientation changed, etc)
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