The Platform Currently sends out a number of SMS Messages to Visitors informing them of their Status within the Queue. These SMS messages are sent using AWS SES Service & by Default the Sender of the Message will be from Your Brand. If you would like to update the Sender of these Messages, see Steps below.
Below is a summary of all the SMS/Text Messages sent to Visitors.
Please get in touch with the Personalisation Hub Team if you would like to Customise any of the SMS/Text Messages that get sent.
| Added to Store Queue | Hi ${VisitorFirstName}, You've joined the Queue at ${BrandName} ${StoreName}. To track your progress click the link below ${UniqueQueueURL} |
| Picked-Up from Queue | Hi ${VisitorFirstName}, It's your turn! ${StaffFirstName} will be helping you today & is currently looking for you. Your Ticket Number is ${QueueTicketNumber} |
| Flagged as "No Show" | Hi ${VisitorFirstName}, Unfortunately you've lost your spot in the Queue. |
To Update the Sender of these SMS Messages, see steps below:
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