Localise Campaigns | Based on Staff Member's Skills that are currently On-Shift

Modified on Thu, 20 Nov at 4:12 PM

If your stores are using the staff-tablet/retail-admin interface (e.g. for queueing, appointments or to manage their store/display data). You can target campaigns based on the languages/skills of any staff members on-shift (i.e. staff members that have their status set to 'Available').

Example: You have stores/locations in multicultural neighborhoods, where many customers may not speak English. You can promote the fact that you have staff members currently on-shift that speak specific languages (e.g. Chinese).

Please Note: Staff Members must define the Languages that they speak within their respective staff profile (see following article for more info).

1. Walk-through Video Guide

2. Step-by-Step Guide

Open the Campaign that you want to Target (.../hq-admin/campaigns)
Select the 'Audience Targeting' Tab
Add a New Targeting Rule by selecting [+ Add New 'AND' Condition]
Select the 'Store / Location Data' from the First Drop Down Menu
Select 'Languages Spoken by Staff' from the Second Drop Down menu
Select the appropriate Operator (e.g. 'includes selected')
Select the respective Staff Language(s) that you want the Campaign to play for (e.g. Chinese)
Select 'Save Changes'